It is also recommended to temporarily turn off virus protection during the installation process. You must have administrative privileges or be able to validate as an administrator. Do one of the following: On Windows: Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS4 folder found at the root level on your disk and double-click Setup.
If you downloaded the software from the web, open the folder, navigate to the Adobe CS4 folder, double-click Setup. On Mac OS: If the installer does not launch automatically, navigate to the application folder found at the root level on your disk and double-click Setup Mac OS to start the installation process. If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Setup, and then follow the on-screen instructions.
If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
For additional CS4 installation help, go to www. Known issues On Mac after installation, your system performance may seem slower. Rebooting your system after installation will resolve this. BG If you launch Acrobat 9 as the first application following the installation of Creative Suite 4, you will receive the message, "You must launch another Creative Suite application.
Software Setup screen and "Adobe Acrobat Distiller was unable to install and must quit" error message will be displayed when Acrobat Distiller is launched as the first application after suite installation. Launch any other product included in Creative Suite 4 first to avoid this. BG On Mac, you cannot install to the root drive.
BG When installing a bit application on Vista bit, an incorrect default installation location appears. The application will be installed in the correct location: BG The "Total Size" displayed in the installer Options screen includes space required for components required for the installation but not shown in the component list, so the number may not equal the listed components size.
BG The installation may take 20 minutes to over 1 hour depending on the product and the number of components chosen to be installed.
BG Creative Suite 4 cannot be installed to an encrypted folder. BG Protected Content for Soundbooth will be installed, even if Soundbooth has not been selected for installation. It will appear as though Soundbooth has been installed: However, upon attempting to launch Soundbooth, an error message will appear saying "You can't open the application because it is not support on this architecture. Although you can choose to install an edition of Creative Suite 4 on a secondary partition, the installer still requires up to 6GB of free space available on the primary partition to complete the installation.
The amount of free space needed depends on the components chosen to be installed. For more detailed information about installing, go to http: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer CD, DVD or the download from the web. Repair is not an available option. Uninstall your software Before you uninstall, close all applications currently running on your system;including other Adobe applications, Microsoft Office applications, and browser windows.
Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. Authenticate as an administrator, then follow the on-screen instructions. Known issues The uninstall process will remove any custom folders added to the installed application folders. BG Please note some files will remain on your system following an uninstall of Creative Suite 4 applications. Purchase from a trial If you have installed a trial version of Creative Suite 4 Web Premium, you can enter a serial number to convert it from a trial.
It is not necessary to uninstall. You can convert a trial by entering the serial number you received when purchasing Web Premium. Launch any of the Web Premium applications and enter the serial number in the serialization screen.
Other applications installed as part of Web Premium will recognize the new serial number the next time the applications are launched. Only applications running as a trial will recognize the new serial number. Then on the next launch of the application, it will recognize the new serial number. The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language. Volume licensing customers cannot purchase a volume license from a trial directly, however a volume licensing serial number can be entered in the trial software without having to uninstall and reinstall.
Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to http: Electronic licensing This product is offered subject to your acceptance of the license agreement included with the media and to limited warranty terms. See the Adobe Software License Agreement for details. The software may automatically attempt to activate over the Internet. No personally identifiable information will be transmitted, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions.
To learn more, visit the Adobe web site at http: If you want to install a product on a different computer, you should first deactivate the serial number on your computer. Deactivation of a serial number will apply to all components activated with that serial number. If you launch a product on the same computer after deactivating, it will activate again. Registration information When you install your software, be sure to register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars.
Font installation All font related documentation is online. Visit http: The Creative Suite 4 installer installs fonts into a default system font directory. Many of these fonts are newer versions of fonts installed by Creative Suite 3.
If the installer finds older versions of these fonts in the default system font directory, it will de-install the older versions, and save them to a new directory. The default system font directory is: Apple Macintosh: You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.
There are additional fonts on the installation disk. For information on installing these fonts, see http: Known issues Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 4 applications.
This support package will update an XP system with, among other things, fonts and input-method-editors IMEs to correctly support GB The support package is available as a download from the Microsoft website.
BG Deactivation On Windows, deactivation may fail with the error "Internet not found" even if there is an Internet connection. BG When launching Acrobat 9 Pro or Acrobat Distiller, an error message may appear "Licensing for this product has stopped working.
See TechNote at www. To find out how to contact Adobe Customer Service, please visit Adobe. Support Plan Options and Technical Resources If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http: Outside of North America, go to http: Free troubleshooting resources include the Adobe support knowledgebase, Adobe user-to-user forums and more.
We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are having any issues with installing or uninstalling any of your Creative Suite 4 applications, please try rebooting your system prior to contacting Support. Other resources Order printed documentation at www. Online Resources For complete Help plus community-based instruction, inspiration, and support, go to www. You can also go to Bridge Home: Once Bridge opens, click on the Bridge Home button in the Favorites panel.